FAQ

PAYMENT

What payment method do you accept?

  • All major credit cards.

What currency is your store in?

  • All payments are made in USD. You bank will convert your total to your currency after your payment has been processed.

RETURN / REFUND / CANCEL / EXCHANGE

Can I cancel my order?

  • Of course, you can change your opinion within 24 hours only after the order will be processed.

What is your return policy?

  • Returns are handled on a case-by-case basis. Please see our return policy.

Will I receive my money back after I return?

  • Yes, and you can also choose to receive store credit in a form of a Volkrom gift card to the email provided.

CONTACT

How do I contact you?

  • Email us at contact@Volkrom.com or on our social media

When can I expect an e-mail response?

  • Allow to 24 working hours for a response. Emails are answered in the order it was placed during operating business days (Weekends are closed).
  • Please make sure to to include your *FULL NAME and *ORDER NUMBER if available.

Where can I track my package?

  • After placing your order. within 3 days maximum you will receive an email with the tracking number and the link.

Fast Shipping

Global shipping, fast delivery.

Online Support

24 hours a day, 7 days a week.

Secure & Flexible Payment

Pay Securely with Multiple Credit Cards.